Hey Everyone, I have my interview a week on Monday, and tonight I've been re-reading all the information that has been sent to me about the Graduate Program. Anyway... I was wondering if anyone has done any of the courses that are offered by the Rosen College of Hospitlality Management along with the WDW work placement? What are they like? Which one should I choose? I'm spoiled for choice really, if they said: "Here are the four you need to study" - then that would have been fine, but they want us to choose which ones we want to do. Thanks for any advice or information. Rosen College of Hospitality Management Seminar Offerings for the UCF Disney Scholar’s Program Guest Service Management - This seminar is created to develop an appreciation for, and an understanding of, customer behavior in hospitality organizations. Since all managers in all organizations have internal and external guests or customers, the focus of this course is on how guests think, respond, and behave in response to organizational decisions. Theme Park Management – A seminar designed to be an overview of the Theme Park and Attraction business. The program will explore the vast array of Parks that fall under this category so that by the completion the participant has a firm understanding of the for profit park system and the guest allure to them. By the end of the course we will be able to define and understand the concepts of themeing and identify the economic impact and tourism value that this industry brings to a community. Hospitality Brand Management – The most important asset of a company is its reputation. This reputation embodies many things, including its name, the products it sells, the services it supplies to its customers, and its convenient locations. At the seminar’s end students will have achieved an awareness of the importance of protecting a company’s brand equity. They will possess a set of skills intended to make them better prepared for a successful career in the corporate hospitality environment. Food & Beverage Operations in the Hospitality Industry – The intent of this seminar is to provide the participant with a firm understanding of the contribution that food & beverage operations make to the hospitality industry. The scope of the lessons will include free standing restaurants, hotel food & beverage operations (including catering & banquets), as well as food & beverage operations in theme parks. Information Technology and E-commerce in Hospitality and Tourism -- This course is designed to cover topics related to: (1) concepts of information systems in hospitality and tourism; (2) fundamental principles of communication networks in hospitality/tourism; (3) online consumer behavior and e-commerce in hospitality/tourism; and, (4) future direction of technology development and technology strategies in hospitality/tourism. Leadership and Strategic Management -- This course focuses on principles of contemporary leadership and strategic management for hospitality and tourism organizations. It introduces leadership and strategic management concepts and perspectives into the hospitality and tourism field. The course particularly emphasizes the development of analytical, decision making, problem-solving and communication skills. Event Management -- This course considers how organizations use events to achieve their strategic goals and objectives. It includes an introduction to the different types of organizations that produce events, the types of events that are held, the planning process, and evaluation tools. Also, students will learn about the businesses that provide facilities, goods, and services for events. Survey of Wines of the World -- A comprehensive study of wine for students that want to learn about using senses to evaluate wines, the methodology of tasting and evaluating wines, and growing, processing, and production of grape varieties used in making wine. Introduction to Vacation Ownership -- Presentation of the marketing, sales, management, human resource, financing and legal issues surrounding timeshare unit ownership and operation. The student will be familiarized with this dynamic industry that has experienced unprecedented growth during the past decade. Financial Management for Non-Accountants -- An overview of the preparation and presentation of financial information in the hospitality industry. Tools of analysis and measurement techniques will be presented. International Travel and Tourism Management -- This course will explore and investigate current issues, policies, and management practices of international tourism from both the private and public sectors' perspectives, with specific attention to the economic, socio-cultural, and environmental impacts
i'm interested in any feedback/info on those courses as well!! so much to choose from and they all look interesting! good luck on ur interview!!! i still havent heard word back for when canadian interviews will be but hopefully i'll hear some news this week!!
Hey! I'm not there yet, i start this program in july, so i don't know what they're like, but I don't think you need to worry about choosing which ones you want to do, they didn't ask anything about that at my interview. If you do want to know more about it this is a pretty good blog from someone who started the program in april http://www.thedisneyadventure.moonfruit.com/# Good Luck with your interview
I did the October 07 - April 08 program (been back for nearly two months now so sad. ) I studied Theme park Management, Introduction to Vacation Ownership and Events Management and really enjoyed the sessions. I also did guest service management but didn't rate it all that much. I however heard good reviews for the Hospitality Brand Management and Survey of wines of the world seminars.
I just finished this program. I did the introduction to theme park management one. Really enjoyed that. Was really interesting and the tutor was nice. I also did Wines of the World. That one was amazing. Tutor is hilarious. If you'd like to develop a bit of a skill in wine tasting I'd highly recommend it. If you want something more academic then maybe not haha. It's fun and highly interactive. I also did Event Management. Didn't like that one so much. Just because it was a bit boring and kind of straight forward and obvious. The whole 8 weeks we just worked as a group planning an event and then you present it to the class at the end of the semester. We did a 21st birthday party. It was all really obvious. Finally I did Guest Service Management. That wasn't too bad. One of the more useful I guess but again I feel it is pretty obvious what good guest service is. So sometimes what the tutor was saying seemed kind of a waste of time. And you will learn a lot about good guest service in your job at Disney World. They are continually changing these courses though because it's still a fairly new program. Event Management for example is likely to be different if you choose that. I think a lot of people complained about it and suggested more guest speakers to give information about working in an event role in the future.
